F.A.Q: Delivery methods and policy
If for any reason your order is incorrect or you wish to change something please notify us within 1 day of placing the order. After this time we cannot guarantee it can be changed due to orders being print almost immediately.
As all items are personalised and printed on demand we do not offer any refunds however if you have any queries or problems then do give us a call/email and we shall try our best to help you out! We also do not accept responsibility for any spelling errors, incorrect names or poor quality photo prints.
All orders are hand made within 5 working days and then delivered within 2 days from despatch. If your order has not arrived after 10 working days please contact us so we can find out what happened.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. The delay depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried checking if you have an attempted delivery card from the postal service, checking with your neighbours, or looking in any safe areas the driver may have left your parcel. If you still can't find your parcel, please email us. We'll do our best to locate your parcel straight away.
A way to fulfil orders that does not require your business to keep products in stock.
We can print, package and post all of your orders for you without you having to life a finger. Costing for this service works on a case by case basis, depending on the design that's being printed. We can give you a bespoke webshop service to make the fulfilment of orders seamless and professional.